Satisfaction Survey
Because we value your opinions, please let us know how well we served you by completing this survey.
Customer Name:
Invoice Number:
Date Installed:
How did you hear about us ?
Referral
Newspaper
Location
Yellow Pages
Other
How many miles do you live from our store ?
Less than 3
3 - 5
5 - 10
10 - 25
25 +
How many other stores did you shop for flooring ?
None
1
2 - 3
4 or more
How long ago did you last purchase flooring ?
2 years or less
3 - 4 years
6 - 8 years
more than 8 years
Would you use Atlanta Flooring Design Centers again ?
Yes
No
Salesperson Expectations
1 - Below Expectations
10 - Exceeds Expectations
Understood and met your flooring needs:
1
2
3
4
5
6
7
8
9
10
n/a
Explained warranties and product information:
1
2
3
4
5
6
7
8
9
10
n/a
Explained installation process:
1
2
3
4
5
6
7
8
9
10
n/a
Overall satisfaction with salesperson:
1
2
3
4
5
6
7
8
9
10
n/a
Installer Expectations
1 - Below Expectations
10 - Exceeds Expectations
Reviewed installation before beginning:
1
2
3
4
5
6
7
8
9
10
n/a
Professionalism:
1
2
3
4
5
6
7
8
9
10
n/a
Vacuumed and/or cleaned site:
1
2
3
4
5
6
7
8
9
10
n/a
Walkthrough after intstallation:
1
2
3
4
5
6
7
8
9
10
n/a
Store Expectations
1 - Below Expectations
10 - Exceeds Expectations
Reviewed installation before beginning:
1
2
3
4
5
6
7
8
9
10
n/a
Professionalism:
1
2
3
4
5
6
7
8
9
10
n/a
Vacuumed and / or cleaned site:
1
2
3
4
5
6
7
8
9
10
n/a
Walkthrough after installation:
1
2
3
4
5
6
7
8
9
10
n/a
Comments or suggestions:
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