Thank you for purchasing your new floor from us! Please take a few minutes to read this information that we’ve prepared that will help you get the most from your purchase. If you have any questions, don’t hesitate to call us!

Heating
To be ensured that your new flooring can be properly installed please be sure to have you the temperature of your home at a minimum of 65 degrees at lease 24 hours before and after the installation as well as during the installation.

Cabinets & Table Tops
We know how much people like to display their crystal, porcelain, China and other breakables in their cabinets, hutches, and on top of tables. So we ask that you remove anything that may fall during the installation process so that it’s not to interfere with your installation.

Walls
Please remove draperies or tie them back at least 36” from the floor. Pictures, low hangings, and floor-length draperies may interfere with the installers’ movements. Remove all pictures or paintings in all hallways due to tight quarters.

Old Flooring
The removal of old flooring is often necessary and it can take a considerable amount of time. We can provide this service with charges based on the amount of time spent on the job. If your old vinyl flooring contains asbestos, however, you will need to contact a licensed asbestos removal company to remove any vinyl flooring you may have. Your sales professional will be glad to assist you in locating such a company.

Closets
Closets and storage areas need to be cleared, and long-hanging clothing needs to be removed so that there is a 36” space above the floor to enable the installers to work freely.

Doors
After your new flooring has been installed, it may be necessary to trim the bottoms of some doors in order to accommodate possible changes in height. We will be happy to recommend the proper professional to administer this service.

Furniture
We will gladly handle moving your regular furniture during the installation. This service can be arranged through your sales professional and will require an additional charge. Please note that pool tables, grand pianos, and wood stoves must be moved by professionals and should be taken care of prior to installation. Aquariums, waterbeds, grandfather clocks, and console pianos are some items that require special handling. For items like these, consult your sales professional.

Appliances & Electrical Equipment
Some appliances may require special handling. Arrangements for disconnections and hookups of ice makers, gas appliances, or commodes should be made prior to installation. Stereos, computers, and other electronic equipment should also be moved before the time of installation. Any wires that are tucked under or along the baseboards need to be clearly marked so that they are not damaged during demo or installation. If you need wires below the carpet your salesperson will need written directions. There may will be an additional charge and there will be know warranty on the wires.

Scheduling
The prompt and professional installation of your floor covering is always a top priority! You can expect your floor covering to be professionally installed on schedule. However, on very rare occasions, the date or time may need to be changed due to circumstances beyond our control.

Please be aware the following procedures are not included in our installation services. Arrangements for these are the responsibility of our customer...

• Re-installing quarter-round molding. We will remove your quarter-round, but cannot be responsible for re-installing. Frequently, molding which has been installed for several years cannot be satisfactorily re-installed and may break during removal. We will be as careful as possible.
• Removing and re-installing commodes or other plumbing fixtures. Certain resilient floor installations require removal of a commode. Our installers are not licensed or qualified to perform this service. If in doubt as to whether your installation requires advanced plumbing work, contact your salesperson or our Service Department.
• Cutting doors to clear new floor covering. Frequently, installation of new carpet or vinyl will prevent doors from swinging or sliding freely. You should have a qualified carpenter cut your doors prior to our installation if possible.
• Disconnecting gas and water hook-ups. (If included on your order as a separate charge, we will move your disconnected appliances, but cannot be responsible for the hook-ups.)
• Disconnecting and re-connecting ice-makers. (Beware! If your refrigerator has not been moved recently, stretching the ice-maker coils to move the refrigerator may cause a leak.)
• Removing an existing resilient floor covering which may contain asbestos. We can install new underlayment over, or "float" your old resilient floor to prepare for new floor covering. If removal of an existing floor containing asbestos should become necessary during installation, you will need to arrange for this work to be done by a certified abatement specialist.

About Your Old Carpet...
Hauling your old carpet away is not included with "take-up", unless listed as a separate charge on your order. If requested, we will cut your old carpet into manageable pieces so that your own trash hauler can remove them.

Please be aware that the following conditions may exist immediately after installation:

Seams: Seams will be professionally installed but will not be invisible. Some materials hide seams better than others. Ask your salesperson where seams will be placed.

Shedding: Your new carpet will shed small bits of fibers for up to six months. Do not be alarmed if your vacuum fills up quickly.

Roll Marks: You may see shaded areas or lines across the width of your new carpet. These result from the weight of the carpet resting on itself during storage. These marks will disappear in time with normal traffic and vacuuming. During the cold, dry months, these marks may be particularly stubborn. If roll marks are still visible after 90 days, please call our customer service department or your sales person.

Woodwork: We will be very careful to avoid damage to your baseboards and other woodwork while delivering and installing your floor covering. Some scuffing of woodwork may be unavoidable. We cannot be responsible for minor touch-up which may be required.

Bubbles: You may notice some bubbles form under your new resilient floor (most notably interflex vinyl products). This is normal and these bubbles should disappear within three weeks. If they persist beyond that time, please call our customer service department or your sales person.